Below are some of the most popular questions and answers. If your query is not answered you can contact me on the link in the bar at the top of the page.
1. Can I email a claim form to Salford for issue?
No. The court fee must accompany the proceedings.
2. When will the Payment by Account system be up and running?
It is in the last stage of piloting and should be rolled out over the Spring/Summer.
3. Can I file other documents by email?
If a court fee is not needed (e.g. a defence) then yes but only to this email address: firstname.lastname@example.org QUOTE THE CASE NUMBER in the subject line of the email.
4. How will I know if proceedings have been issued?
If you have not received a notice of issue then you may telephone the helpline 0300 123 1372 to check where the matter is up to but this helpline can only assist with cases ISSUED after 19th March 2012.
5. Can I still issue proceedings in my local county court?
No. Any “money claim” proceedings left with a local county court will be sent to Salford unprocessed.
6. Why is there a space for the name of a County Court on the new claim form?
Due to the primary legislation, all actions must still be issued in a named county court. ALL designated money claims should now be titled NORTHAMPTON County Court. Only proceedings to which special procedures apply (i.e. not designated money claims) will be given the name of the local court.
7. It is the last day of the limitation period, how can I be sure that my proceedings have been received?
For limitation concerns ONLY, proceedings will be date stamped by a local county court before being sent by them to Salford. Practitioners are reminded that the date received by the county court (rather than the date issued) is the relevant date for limitation purposes.
8. The Salford Business Centre doesn’t answer emails.
All emails should be answered within three to five days. From 19th March 2012 the telephone helpline will also be available. More staff are being employed to deal with email correspondence to improve the speed of response.
9. I asked for proceedings to be returned to solicitors for service but Salford served the proceedings regardless.
Mistakes can be made occasionally if the covering letter becomes separated from the claim form. To help prevent errors, mark the court copy of the claim form SOLICITOR SERVICE. Get a rubber stamp made or email Salford and ask for one.